Returns & Exchanges

BHĀVANĀ NYC Return Policy

At BHĀVANĀ NYC, we value our customers and strive to provide the highest quality hygienic products. To ensure your satisfaction with your purchase, we have established the following return policy:

1. Eligibility for Returns:

  • Unopened and unused products are eligible for return.
  • Any products that have been opened or used cannot be returned due to our strict hygiene standards.
  • Returns can be initiated within 7 days from the date of purchase.

2. Return Process:

To initiate a return, please follow these steps:

  • Contact our customer support team via email at to inform them about the return and provide the necessary details.
  • Carefully pack the eligible product(s) in their original packaging to prevent damage during transit.

3. Return Shipping:

  • The customer is responsible for the return shipping costs.
  • We recommend using a trackable shipping method to ensure safe and timely delivery.

4. Inspection and Refund:

  • Once we receive the returned product(s), our team will inspect them to verify eligibility for a refund.
  • If the returned items meet our criteria (unopened and unused), we will process the refund to the original payment method within 5 business days.

5. Exchanges:

  • As we cannot accept returns for opened products, we do not offer direct exchanges. If you wish to replace a product, you will need to place a new order.

6. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact our customer support team immediately. We will gladly provide a replacement or issue a full refund, including return shipping costs in such cases. You will need to provide proof.

7. Non-Returnable Items:

  • For health and safety reasons, we cannot accept returns on opened products.
  • Items purchased from third-party retailers or resellers are not eligible for return or refund through BHĀVANĀ NYC.

8. Exceptions:

  • In the case of special circumstances, we may consider exceptions to this return policy at our discretion.

Please note that this return policy is subject to change without prior notice. We recommend reviewing this policy whenever you make a purchase from BHĀVANĀ NYC.

If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team at



Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via USPS, UPS or FedEx insured parcel post, because BHĀVANĀ NYC will not be responsible for lost returns.

Note: Please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned back to you.


Thank you for choosing BHĀVANĀ NYC. We appreciate your understanding and cooperation in maintaining our hygiene standards while ensuring your satisfaction with our products.